Privacy Policy

1. Who we are & what we collect

This Privacy Policy explains how LVL UP BIOTECH LLC ("LVL UP BIOTECH," "we," or "us") collects, uses, and shares information when you use lvlupbio.co (the "Site"). When you register or place an order we collect information you provide directly, such as your name, email address, shipping address, and order details. We also automatically collect limited technical data — such as IP address, browser type, and basic device and usage information — needed to operate and secure the Site.

2. How we use your information

• To create and manage your account and verify researcher eligibility.
• To process, fulfill, and ship your orders and provide order tracking.
• To respond to your requests and product inquiries, including stock requests.
• To send transactional messages about your orders and account.
• To maintain the security and integrity of the Site.
• To comply with our legal obligations and enforce our terms.

3. Payment information

We accept Zelle and cryptocurrency. We do not collect or store card numbers or bank credentials on the Site. Payment is arranged directly through the method shown at checkout.

4. How we share information

We do not sell your personal information. We share it only as needed to run the business, with the following categories of recipients: (a) service providers who help us operate the Site — for example our hosting and database provider, email and communications provider, and shipping carriers; (b) authorities or others where required by law or to protect our rights; and (c) a successor entity in the event of a merger, acquisition, or sale of assets. We share only the information reasonably necessary for each purpose.

5. Data storage, security & retention

Account and order data are stored with our backend provider under access controls and row-level security, so that customers can only see their own records. No method of transmission or storage is perfectly secure, but we take reasonable measures to protect your information. We retain your information for as long as your account is active or as needed to provide the service, and thereafter only as required to meet our legal, tax, and recordkeeping obligations or to resolve disputes.

6. Your choices & rights

You may request access to, a copy of, correction of, or deletion of your account information by emailing info@lvlupbio.co. We will verify your request against your account and honor applicable data-rights requests as required by law. We will not discriminate against you for exercising these rights.

7. Your U.S. state privacy rights

Depending on where you live, U.S. state privacy laws (such as those in California, Virginia, Colorado, Connecticut, and Texas) may give you the right to know or access the personal information we hold about you, to request its correction or deletion, and to opt out of the "sale" or "sharing" of personal information and of targeted advertising. We do not sell your personal information, and we do not share it for cross-context behavioral advertising, as those terms are defined under applicable law. To exercise any of these rights, email info@lvlupbio.co; we may need to verify your identity before responding, and you may use an authorized agent where permitted by law.

8. Marketing communications

We send transactional messages (such as order confirmations and shipping updates) as part of providing the service. If we send optional marketing emails, each will include an unsubscribe link, and you can opt out of non-transactional messages at any time without affecting your ability to order.

9. Cookies & tracking

The Site uses only the local storage strictly necessary to keep you signed in, remember your age confirmation, and operate core features. We do not use third-party advertising trackers, and we do not sell data to advertisers.

10. Children

The Site is not directed to anyone under 21. We do not knowingly collect information from minors, and the Site requires age confirmation before entry.

11. Contact

LVL UP BIOTECH LLC is the entity responsible for your information under this policy. Privacy questions or requests can be sent to info@lvlupbio.co.

12. Changes

We may update this policy from time to time. Material changes will be reflected by the "last updated" date above.